At Sgema Consultancy, we value the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information we collect. By using our services, you agree to the terms described in this policy.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). Sgema ensures the security of all protected data transmitted to and from our site through the use of a server-based encryption technology called Secure Sockets Layer (SSL). As you enter personal information (such as your password, address and phone number, or your credit card number), SSL encodes it so that it is available only to you and Sgema’s payment gateway provider (Stripe), who will help make sure your purchasing goes smoothly. This security protects you from impostors, eavesdroppers and vandals that might otherwise access your information as it travels from one computer to another.

1. Information we collect:

We may collect personal information directly from you or from third-party sources to provide our consultancy services. The types of information we may collect include, but are not limited to:

• Contact Information: Your name, email address, phone number, and postal address.
• Communication Data: Information provided through emails, messages, or other forms of communication.

We will never collect sensitive information about you without your explicit consent.

2. How we use your information:

We use the collected information for the following purposes:

• Providing Consultancy Services: To deliver our services and fulfill our contractual obligations to you.
• Communication: To respond to your inquiries, provide updates, and communicate important information related to our services.
• Billing and Payments: To process orders, payments and manage invoicing for the services we provide.
• Stock: to notify you if a product comes back into stock (if you have added yourself to the waiting list)
• Improving Our Services: To analyse trends, monitor the effectiveness of our services, and make necessary improvements.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

We may e-mail you regarding the specifics of your order but we will not e-mail you any marketing material in the future unless you have given us your explicit consent. We will not pass on your information to any third party.

3. Data sharing and disclosure:

We may share your personal information with third parties under the following circumstances:

• Service Providers: We may engage trusted third-party service providers to assist us in delivering our services. These providers have access to your personal information solely for the purpose of carrying out the services on our behalf.
• Legal Obligations: We may share your information when required to comply with applicable laws, regulations, or legal processes, or to respond to lawful requests or legal actions.
• Business Transactions: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
• With Your Consent: We may share your information with third parties for purposes other than those mentioned above if we obtain your consent to do so.

4. Your rights and choices:

You have certain rights regarding your personal information. You have the right to:

• Access your personal information and receive a copy of the data we hold about you.
• Correct inaccuracies in your personal information.
• Request the deletion of your personal information, subject to certain legal limitations.
• Withdraw your consent at any time (Note that withdrawal of consent does not affect the lawfulness of data processing based on consent before its withdrawal).
• Object to the processing of your personal information for certain purposes.

 5. Data security:

We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, please understand that no method of transmission over the internet or electronic storage is 100% secure.

6. Data retention:

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations.

7. Children’s privacy:

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from individuals in this age group. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take appropriate measures to remove the information from our records.

8. Changes to the privacy policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through our website or other communication channels.

9. Contact us:

If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your personal information, please contact us at:

post@sgema.cymru

By using our services, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy.